Returns & Refund Policy

Transparent. Fair. Customer-focused. At DRALORAVEL, we are committed to ensuring your complete satisfaction with every purchase.

Refund Eligibility

Products must be unused, undamaged, and in original packaging. Proof of purchase is required for all refund requests. Items must be returned in resaleable condition.

Time Limits

Returns must be initiated within 30 days of delivery. After 30 days, we may offer store credit at our discretion but cannot guarantee refunds.

Processing Timeline

Once your return is received and inspected, refunds are processed within 5–10 business days to your original payment method.

Return Request Process

  1. Contact our support team at [email protected] with your order number and reason for return.
  2. Receive a Return Authorization (RA) number and return instructions.
  3. Securely package the item, including all original materials.
  4. Ship the item using a trackable shipping method.
  5. Await confirmation once the inspection is complete.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Quick Reminder

Items returned without prior authorization may experience delays or rejection.

Conditions & Exclusions

• Clearance or final sale items are non-refundable.
• Personalized or custom-made products are non-returnable.
• Items showing signs of wear or alteration will not qualify.

• Gift cards cannot be refunded.
• Shipping fees are non-refundable unless due to our error.
• Returns received after 30 days may be denied.

Contact DRALORAVEL

If you have any questions regarding this Returns & Refund Policy, our support team is ready to assist you.

Email: [email protected]

Address: DRALORAVEL Customer Support, 1287 Rosewood Avenue, Suite 402, Portland, OR 97205, USA

Contact Support